Ordering & Payment 

What payment methods do you accept?

We accept all major debit and credit cards (Visa, Mastercard, Maestro, American Express) along with PayPal, Apple Pay, Google Pay and Shop pay.

Can you help me if my payment didn’t go through? 

We would advise you to contact your bank in the first instance to resolve this, as this is likely to be the cause of the issue. Alternatively, try using a different card or payment method.

Where is my order/dispatch confirmation email?

You will receive email confirmation once your order has reached us, and a further notification once your order has been dispatched. Please check the email account used to complete your order. If these do not come through, please try the following:

  • Check your junk folder
  • Search your email account for your order number or ‘We Are Zoya'

If you cannot locate this still, please contact our support email hello@wearezoya.com and we will get back to you within 48 hours to resolve any issues.

Can I change my order once it has been placed?

Unfortunately, once we have received your order placement, you will be unable to cancel or amend your order. We would kindly ask you to check that you are happy with your product selection and delivery details before you complete your purchase. Nonetheless, we will always do everything we can to help our customers, so if this is the case, please contact us immediately via email on: hello@wearezoya.com.

Do you offer wholesale?

We do! Please get in touch with us on our support email hello@wearezoya.com for more information and we will get back to you within 48 hours.

Shipping & Delivery

How long will it take you to dispatch my order?

We will aim to dispatch all orders within 1 working day of receipt of order placement.

What delivery services do you offer in the UK?

DPD Next Day: £6
Royal Mail (2-5 Days): £4.25

What delivery services do you offer to Europe and Rest of World?

Europe: £10 5-10 day delivery time dependent on country
ROW: £25 -1-4 day delivery time dependent on country 

How do I check where my order is?

Once the order is dispatched from our warehouse you will receive a dispatch notification with your tracking number and the courier service we have used. 

What if my order still hasn't arrived?

Please contact us on our support email hello@wearezoya.com and we will get back to you within 48 hours to resolve any issues.

Returns

What is Zoya’s return policy?

If you have changed your mind about your purchase, we accept returns within a 14-day period. Please note that in order for us to issue a refund, parcels must be returned with the original packaging intact, un-used, un-damaged and in a full resalable condition. 

Kindly note that we are unable to cover costs of return unless the goods are faulty. We cannot accept liability for lost or damaged goods.

How do I return a product?

Please contact us on our support email hello@wearezoya.com and we will provide further details within 48 hours.

What can I do if my product is faulty?

If in the unlikely event you receive a product that is defective or has a fault, please contact us on our support email hello@wearezoya.com and we will investigate the matter.

Please ensure you include the following within your email:

  • A full description of the fault
  • Photographic evidence attached

These issues should be reported promptly after you receive your product.

Our Products

The Freedom Mat

What is this mat made from?

The Freedom Mat is made from sustainably sourced natural tree rubber and features a unique eco-polyurethane (vegan) top layer. It is formaldehyde-free, non-toxic, and PVC-free. This mat is fully recyclable and biodegradable within 1-5 years in landfill. 

All of our products are Vegan, and we do not test on animals.

How do I care for this mat?

We recommend avoiding prolonged exposure to sunlight. The mat is formed of a durable material so occasional use outside on sunny days is absolutely fine! We would suggest storing the Freedom Mat in a cool place indoors after your outdoor practice. 

Do not use any detergent or oil on this mat. Keep away from any sharp surfaces. 

Store in a cool, dry place with the top layer facing out. 

How do I clean this mat?

Simply wipe down with a cloth and warm water. Dry with a separate cloth. Do not machine wash or tumble dry. 

How grippy is this mat?

You won’t find a mat with better grip! The Freedom Mat has a unique eco-PU (vegan) top layer to ensure optimum grip, even when wet. Perfect for practicing all types of yoga, especially hot and power yoga.

Why did my mat have a rubber odour when I opened the box?

Natural rubber mats can have a slight odour when brand new – this is normal! Don't worry, this will fade over time once they have been exposed to the air.

Is this the right mat for me?

This mat is a must for practicing yogis! It provides an unrivalled grip even when wet, ideal for those practicing hot or power yoga. This is combined with a natural rubber base to give you the perfect cushioning. Larger than your average yoga mat, giving you that much needed extra space. 

The Affinity Mat

What is this mat made from?

The Affinity Mat is made from environmentally friendly, double-layered TPE. It is formaldehyde-free, non-toxic, and PVC-free. Most importantly, this mat is 100% recyclable!

All of our products are vegan, and we do not test on animals.

How do I care for this mat?

We recommend avoiding prolonged exposure to sunlight. The mat is formed of a durable material so occasional use outside on sunny days is absolutely fine! We would suggest storing the Affinity Mat in a cool place indoors after your outdoor practice. 

Do not use any detergent or oil on this mat. Keep away from any sharp surfaces. Store in a cool, dry place. Always roll, do not fold.

How do I clean this mat?

Simply wipe down with a cloth and warm water. Dry with a separate cloth. Do not machine wash or tumble dry. 

How grippy is this mat?

The Affinity Mat has a double-layered design which provides optimum grip on both sides. Perfect for practicing all types of yoga and is grippy even when wet.

Is this the right mat for me?

A must for beginner yogis! The 6mm thickness provides extra support for your joints and the double layered design ensures grip on both sides, whilst being extremely lightweight and easy to transport. This mat is also fantastic for workouts!

Cork Yoga Block

Why do I need a block?

Our Cork Yoga Block helps with balance, support, raising the floor and providing length to those who lack flexibility. For examples, please see product photos.

What is this block made from?

Our yoga blocks are made from sustainable cork, which is biodegradable, recyclable and free from PVC and harmful chemicals.

All of our products are Vegan, and we do not test on animals.

Why choose a cork block?

Our sustainable cork blocks are extremely sturdy and supportive. The cork texture makes them easy to grip and stack. They are also biodegradable, recyclable and free from PVC or any harmful chemicals. We ensure that any waste that is made during production goes back into manufacturing more cork products. 

They are the perfect size, lightweight and easy to transport. 

General Questions

Why buy an eco-friendly mat?

A large majority of yoga mats sold worldwide are made from PVC (polyvinyl chloride) which is extremely toxic during manufacture, as well as to consumers and the environment. PVC can take hundreds of years to degrade and releases toxic chemicals in the process.

We are committed to being a conscious and climate-friendly business and after testing many different materials and many different products, we decided to go with two different sustainable materials for our mats.

Our Freedom Mat is handcrafted from sustainably sourced natural tree rubber and combined with a thin eco-polyurethane (vegan) layer, which is a biodegradable plastic and is easily recycled. 

Our Affinity Mat is made from environmentally-friendly TPE. This is free of PVC and similar harmful chemicals. TPE itself is a biodegradable material and is completely recyclable. Therefore, you can be sure that these mats will not contribute to any landfills as they can be remoulded into other TPE products. 

What can I do with my mat when I don’t need it anymore?

If for any reason you no longer wish to keep your yoga mat or accessories after use, we recommend donating to one of the following locations: 

  • Recycling programme
  • Local charity
  • Nearby yoga studio or gym 
  • Rehabilitation centre
  • A school or a nursery

Please always clean your item before giving it away.

I am interested in a collaboration, what should I do?

We are always interested in collaborating with other brands who share the same ethos as us. Please contact us on our support email hello@wearezoya.com to discuss further.

Do you support charities?

In order to make a real difference, we are working closely with local community charities in and around London, such as mental health charities, sustainability projects, and helping the homeless. We think it’s extremely important we do our part as a business and give back to our communities. As our business grows, we are very excited to implement our many plans for future donations and events. If you’d like your charity to be considered, please contact us. We donate to a different charity every month.

Still have a question?

Please email us at: hello@wearezoya.com or message us on social media @wearezoya. We will be more than happy to help with any queries.