Return Policy

Is something not quite right?

If you’re looking to make a return or process a refund or exchange, no problem. Send us an email and we’ll get it sorted as soon as possible.

This refund and returns policy applies for all products purchased through the We Are Zoya Ltd checkout. It is key to note that you have within 14 days of delivery to return the relevant item. 

Please be aware that we can only accept returns that have not been used or altered and with the original packaging completely intact. If there are any damages to the packaging or anything missing from the packaging then there will be a fee deducted from the refund cost. This does not affect your statutory rights. 

The item is your sole responsibility until it is returned to us so always retain proof of your postage. It is your responsibility to ensure the package is insured for the full value during its journey back to us. We cannot accept liability for lost or damaged goods. 

Please get in touch with hello@wearezoya.com to request a return, refund or exchange. We are more than happy to help. It’s important for us to manage returns efficiently, which is why we prefer to discuss it over email first.